Commercial Governance

Cancellation & Refund Policy

Clear, transparent terms governing SaaS licenses, custom engineering milestones, AI token compute, and third-party media allocations for Amaris Brand Creation.

Policy At-A-Glance

Last Updated: September 11, 2026 • Effective Immediately

At Amaris Brand Creation, we are dedicated to crafting lasting digital legacies through high-craft creative engineering and autonomous AI intelligence. Because our services span both digital SaaS software and highly specialized custom engineering, our refund policies are tailored to safeguard both customer satisfaction and fair compensation for dedicated engineering hours.

1. SaaS Software & Platform Subscriptions

Amaris Brand Studio, AWI Scanners & SEO Autopilot Access

Amaris provides cloud-based software, automated audit crawlers, and AI-assisted workspace subscriptions on monthly and annual billing terms.

Monthly Subscriptions

You may cancel your monthly subscription at any moment via your Billing Dashboard. Cancellation takes effect at the end of the current billing cycle. No partial or prorated refunds are issued for unused days during an active monthly cycle, but you retain full platform access until the expiration date.

Annual Subscriptions (14-Day Window)

New annual subscriptions are eligible for a full refund within 14 calendar days of initial purchase, provided that less than 5% of your annual AI token allotment and crawler quota has been consumed. After 14 calendar days, annual subscriptions are strictly non-refundable.

* Promotional, discounted, and black-friday annual licenses are non-refundable once activated unless explicitly stated in writing.

2. Custom Creative Engineering & Agency Deliverables

Brand DNA Architecture, 3D Assets & Custom Next.js Systems

Bespoke agency services—including identity systems, custom typography, cinematic 3D motion, and high-performance Next.js application development—involve dedicated allocation of senior art directors, engineers, and strategists.

Discovery & Retainer Deposits: Initial project deposits (typically 50% or agreed retainer milestones) are non-refundable once creative discovery, architectural workshops, or sprint planning has commenced.
Milestone Sign-Off: Projects are billed against defined milestones (e.g., Brand DNA Finalization, Wireframe Sign-off, Production Deployment). Upon client approval or sign-off of a milestone, the associated fee becomes non-refundable.
Contract Early Termination: If a client terminates an ongoing retainer or custom engineering contract early, the client is responsible for hours logged and work produced up to the formal written date of termination.

3. AI Tokens, Model Compute & Automated Telephony

AI Commander Runs, LLM Generation & Voice Minutes

Certain Amaris platform features utilize real-time compute resources provided by foundation model partners (OpenAI, Anthropic, DeepSeek) and telecom carrier SIP networks (Twilio, Vapi).

Consumed Compute is Strictly Non-Refundable

Once an AI prompt has executed, an autonomous agent fleet task has processed, or an AI Telecaller outbound call has dialed and connected, those underlying server cycles and carrier fees are irreversibly consumed. Prepaid token packs and telephony credits cannot be refunded once utilized.

In the rare event of a verified systemic platform failure resulting in lost tokens without generated outputs, Amaris will credit equivalent platform tokens back to your workspace ledger upon verification by our engineering team.

4. SEO Autopilot & Third-Party Media Placements

Digital PR, Domain Crawls, Guest Publications & Backlinks

Fees allocated toward third-party publishing networks, digital PR syndication, high-DA backlink placements, or external crawler proxy bandwidth are disbursed directly to independent publications and telecom vendors.

Once editorial content or backlink articles have been submitted, scheduled, or published on third-party publisher domains, no refunds, recalls, or clawbacks are possible under any circumstances.

5. Payment Gateways, Processing Fees & Taxes

Stripe, PayPal, Razorpay, Cashfree & Currency Conversions

Payments are processed through secure, PCI-DSS Level 1 certified gateway partners including Stripe, PayPal, Razorpay, Cashfree, Wise, and Payoneer.

Non-Refundable Gateway Fees: In the event an authorized refund is approved by Amaris, the original merchant processing fee (typically 2.5% to 4.5% + fixed fee charged by Stripe/PayPal/Razorpay) is retained by the processor and deducted from the gross refunded amount.
Currency Exchange Rate Variances: All international transactions are settled in USD or INR. Amaris is not liable for fluctuations in foreign exchange rates or cross-border card conversion fees applied by your bank between transaction and refund dates.
Taxation (GST / VAT): Applicable Goods and Services Tax (GST in India) or cross-border VAT collected and remitted to sovereign tax authorities cannot be refunded directly after the close of the respective fiscal filing month.

6. Chargebacks & Friendly Dispute Protocol

Commitment to Direct Resolution Before Payment Disputes

We pride ourselves on transparent, client-first resolutions. If you have an inquiry, billing dispute, or unexpected charge on your card statement:

Mandatory Direct Notification Before Chargeback

You agree to email billing@amarisbrand.com and allow three (3) business days for our accounts management team to review and resolve your matter prior to filing a bank chargeback.

Filing an unjustified chargeback without prior notification constitutes a material breach of our Master Terms of Service. In such cases, workspace API keys and custom staging environments will be immediately suspended pending formal dispute resolution.

7. Step-by-Step Refund Request Procedure

How to Submit an Official Refund Claim

To initiate an official refund evaluation under eligible criteria, follow these steps:

Step 1

Prepare Your Documentation

Locate your registered account email, Workspace ID, and Invoice Reference Number (e.g., INV-2026-XXXX).

Step 2

Submit Written Request

Email billing@amarisbrand.com with the subject line: 'Refund Request - [Invoice Number] - [Company Name]', specifying the reason for your request.

Step 3

Engineering & Usage Audit

Our finance and operations team will audit compute logs, token utilization, and deliverable handoffs within 3 business days.

Step 4

Credit Issuance

If approved, refunds are processed immediately and typically reflect on your bank or credit card statement within 5 to 10 business days.

Have a Billing Inquiry?

Our accounts and client success desks are available Monday through Saturday.

Contact Billing Team Terms of Service

AMARIS BRAND CREATION OPC PVT LTD • Reg.No 117885

Visakhapatnam, Andhra Pradesh, India • Global Support: billing@amarisbrand.com