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Our formal commitment to 99.9% uptime, rapid incident response windows, round-the-clock monitoring, and financial service credits.
Applicable to Enterprise & Agency Pro Workspaces
Amaris Brand Creation guarantees that our core cloud platform—including Amaris Website Intelligence (AWI) scanners, AI Commander orchestration endpoints, authentication services, and edge API networks—will maintain a Monthly Uptime Percentage of at least 99.9% during each calendar month.
Our operations and site reliability engineering teams operate under strict contractual response timeframes:
Complete platform unavailability, total failure of core production API endpoints, or database partition affecting all client workspaces.
Significant feature impairment where primary functions are degraded (e.g., AWI crawler queue backlog > 4 hours, or AI Commander routing failure).
Non-critical application bug, reporting UI anomaly, or slow non-blocking query execution with an available system workaround.
Administrative inquiries, API documentation clarifications, minor styling adjustments, or feature enhancement requests.
If Amaris fails to satisfy our 99.9% uptime commitment in any given billing cycle, eligible clients may request service credits applied to subsequent invoices:
| Monthly Uptime Percentage | Service Credit Issued | Status |
|---|---|---|
| 99.9% - 100.0% | 0% (SLA Target Met) | Compliant |
| 99.0% - 99.89% | 10% of Monthly Subscription Fee | Service Credit Applied |
| 95.0% - 98.99% | 25% of Monthly Subscription Fee | Service Credit Applied |
| < 95.0% | 50% of Monthly Subscription Fee | Maximum Credit Applied |
* Service credits must be claimed within thirty (30) days following the affected calendar month by contacting billing@amarisbrand.com with outage timestamps.
* Service credits are non-transferable and applied solely as billing deductions against future Amaris platform fees.
Amaris performs routine infrastructure upgrades during low-traffic windows (Sundays 02:00 UTC to 04:00 UTC). Maintenance schedules are published at least 48 hours in advance on our platform status dashboard. Scheduled maintenance is excluded from downtime calculations.
Uptime commitments do not apply to downtime caused by: (a) upstream outages of independent foundation model APIs (e.g., OpenAI or Anthropic regional API down events); (b) Client's improper DNS routing or third-party webhost outages; (c) Force majeure events, international internet backbone failures, or government censorship.
Our SRE emergency response hotline is monitored 24/7 for Tier-1 enterprise tickets.
AMARIS BRAND CREATION OPC PVT LTD • Reg.No 117885
Site Reliability Engineering • Visakhapatnam, India • support@amarisbrand.com